FAQ

No. We sell to everyone. NDIS participants (self-managed and plan-managed), carers, families, and anyone else who needs mobility equipment can purchase from our store.

Yes. If you're self-managed, you purchase and claim reimbursement through the NDIA portal. If you're plan-managed, we invoice your plan manager directly. See our NDIS Claiming Guide for step-by-step instructions.

NDIA-managed participants are required to use registered NDIS providers. We are not currently a registered provider, so we cannot process NDIA-managed purchases at this time.

Yes. Orders over $500 ship free Australia-wide, including regional and remote areas. Orders under $500 ship for a flat rate of $14.95.

Metro areas: 3-7 business days. Regional: 5-10 business days. Remote: 7-14 business days. You'll receive a tracking number once your order ships.

Yes. Our products are classified as medical devices and are GST-exempt under Australian tax law.

For items valued over approximately $1,500 (such as powered wheelchairs), the NDIS typically requires an OT assessment and a formal quote. For smaller items like walking sticks, cushions, and bathroom aids, an OT assessment is generally not required. If you're unsure, chat with us and we'll help you work it out.

We source all products from established Australian wholesalers. All products are listed on the Australian Register of Therapeutic Goods (ARTG).

Yes. We accept returns within 30 days if the item is unused and in its original packaging. Faulty items are replaced or refunded at no cost. See our Shipping & Returns page for full details.

The fastest way is our 24/7 live chat — click the chat icon in the bottom corner. You can also call us at +61 485 020 515 during business hours (Mon-Fri, 9am-5pm AEST).