Shipping policy
Shipping Policy
Free Shipping on Orders Over $500
Enjoy free shipping Australia-wide on all orders over $500. Orders under $500 ship for a flat rate of $14.95.
Delivery Areas
We deliver to all addresses within Australia, including regional and remote areas. We do not ship internationally at this time.
Processing Time
Orders are processed within 2-5 business days of payment being received. You will receive an email confirmation when your order is placed and a second email with tracking information once your order has shipped.
Estimated Delivery Timeframes
- Metro areas (capital cities): 3-7 business days
- Regional areas: 5-10 business days
- Remote areas: 7-14 business days
These timeframes are estimates from the date of dispatch and may vary depending on the carrier and your location. Larger items such as wheelchairs, rollators, and bed aids may require additional delivery time.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can use this to track your delivery through the carrier website.
Delivery Issues
If your order has not arrived within the estimated timeframe, please contact us at info@mobilityconcierge.com.au with your order number and we will investigate with the carrier.
Incorrect Address
Please ensure your shipping address is correct at checkout. If an order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping costs to redeliver the order.
Damaged in Transit
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund at no cost to you. See our Refund Policy for full details.
Contact Us
For shipping enquiries, contact us at info@mobilityconcierge.com.au or call +61 483 955 575.