Shipping & Returns
Shipping
fast Australia-wide shipping
fast shipping Australia-wide on all orders over $500. Orders under $500 ship for a flat rate of $14.95.
Delivery Australia-Wide
We deliver to every address in Australia, including regional and remote areas.
Processing Time
Orders are processed within 2-5 business days. You'll receive a tracking number by email once your order ships.
Estimated Delivery Timeframes
- Metro areas: 3-7 business days
- Regional areas: 5-10 business days
- Remote areas: 7-14 business days
Delivery times are estimates and may vary depending on the carrier and your location. Larger items such as wheelchairs and rollators may take slightly longer.
Returns
30-Day Returns
If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange, provided the item is:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Faulty or Damaged Items
If your item arrives faulty or damaged, we'll replace it or issue a full refund at no cost to you. Contact us within 7 days of receiving the item with photos of the damage.
How to Start a Return
Email us at info@mobilityconcierge.com.au with your order number and reason for return, or call +61 485 020 515. We'll respond within 1-2 business days with return instructions.
Refund Processing
Refunds are processed within 5-10 business days after we receive the returned item. The refund will be issued to your original payment method.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund regardless of this policy's timeframes.