NDIS Wheelchair FAQ
Everything you need to know about buying a wheelchair or mobility aid with your NDIS funding. Updated for 2026.
Can I buy a wheelchair online with my NDIS funding?
Yes. If you are self-managed or plan-managed, you can purchase from any supplier, including online stores like Mobility Concierge. You do not need to use a registered NDIS provider. Agency-managed participants must use registered providers only.
Do I need an OT assessment to buy a wheelchair?
Items over approximately $1,500 typically require an Occupational Therapist (OT) assessment and written recommendation. For standard manual wheelchairs, walking aids, and accessories under $1,500, you generally do not need an OT report. Read our OT assessment guide.
What NDIS support item numbers cover wheelchairs?
Wheelchairs fall under Assistive Technology support items. Manual wheelchairs typically use codes starting with 05_060601, while powered wheelchairs use 05_060604. See our complete cheat sheet.
How do I pay for a wheelchair with NDIS funding?
Self-managed: Pay upfront, then claim reimbursement through the NDIS portal using your invoice. Plan-managed: We send an NDIS-compliant invoice to your plan manager, who pays us directly. Compare self-managed vs plan-managed.
Is Mobility Concierge a registered NDIS provider?
We are not a registered NDIS provider. However, self-managed and plan-managed participants (approximately 75% of all NDIS participants) can purchase from us without any restrictions.
Are wheelchairs GST-free?
Yes. Wheelchairs and most mobility aids are classified as GST-free medical devices under Section 38-38 of the GST Act 1999. The full price can be claimed through NDIS funding.
What information do I need to provide for an NDIS purchase?
Your full legal name, NDIS participant number, the type of plan management (self or plan-managed), and your plan manager name and email if applicable.
How long does delivery take?
Metro delivery is 3-7 business days. Regional areas 5-10 days. Remote locations up to 14 days. Orders over $500 receive free shipping. Browse our wheelchair range.
Can my plan manager pay you directly?
Yes. We generate an itemised NDIS-compliant invoice with all required fields and send it directly to your plan manager. They typically process payment within 5-10 business days via bank transfer.
What if the wheelchair does not suit me?
We offer a 30-day return policy on unused items in original packaging. Contact our team via live chat if you need help choosing the right model.
Can I use my NDIS funding for wheelchair accessories?
Yes. Wheelchair cushions, pressure-relief products, armrests, footrests, and accessories can all be funded through NDIS under consumables or low-cost AT. View wheelchair accessories.
What is the difference between Core and Capital budgets?
Capital supports cover higher-cost assistive technology like powered wheelchairs. Core consumables cover lower-cost items like cushions and walking sticks. Learn about NDIS funding categories.
How do I claim reimbursement as a self-managed participant?
Use the itemised invoice we provide to submit a claim through the NDIS myplace portal. Enter the support item number, date, supplier details, and amount. Reimbursement is typically processed within 2-5 business days.
Are your products ARTG-listed?
Yes. All our mobility products are listed on the Australian Register of Therapeutic Goods. We only sell products from established Australian wholesalers who maintain all necessary registrations.
Can I buy a wheelchair for my child through NDIS?
Yes. Paediatric wheelchairs are covered under NDIS funding. Children equipment often requires an OT assessment for correct sizing. Read our guide for carers.