Plan Manager FAQ
Information for plan managers processing wheelchair and mobility equipment invoices from Mobility Concierge.
How do I process an invoice from Mobility Concierge?
We send itemised NDIS-compliant invoices directly to you via email. Each invoice includes our ABN, the participant name and NDIS number, support item codes, quantities, unit prices, GST status (GST-free), and bank details for payment.
What are your payment terms?
Payment within 14 days of invoice date via bank transfer (EFT). Use the invoice number as the payment reference for easy reconciliation.
Are your products GST-free?
Yes. All wheelchairs and mobility aids are GST-free medical devices under Section 38-38 of the GST Act 1999. Invoices clearly state GST-free with $0.00 GST amounts.
What support item numbers do you use?
Each product is mapped to the correct NDIS support item code. These are listed on every invoice line item. View our support item number reference.
Is Mobility Concierge a registered NDIS provider?
We are not a registered provider. Plan-managed participants can purchase from any supplier regardless of registration status.
What is your ABN?
Our ACN is 701574996. Our ABN appears on every invoice. Contact us at info@mobilityconcierge.com.au for any business verification.
Can you send invoices to a specific email address?
Yes. We send the invoice directly to the plan manager email provided at checkout, with the participant CC-ed. Let us know if you need invoices sent to a different address.
Do you offer bulk or recurring orders?
Yes. For participants needing regular consumables, we can set up recurring orders. Browse consumable accessories.
What happens if a participant returns an item?
Unused items can be returned within 30 days. We issue a credit note referencing the original invoice. You can receive a refund or apply the credit to a future purchase.
How do I verify pricing is within NDIS price limits?
Our prices are competitive retail levels, typically within NDIS price guide limits. Each product page shows the price, and invoices match exactly. We can provide formal quotes before purchase.
Can multiple participants order on one invoice?
No. NDIS compliance requires one invoice per participant with their individual NDIS number and details.
Do you provide quotes for OT reports?
Yes. Email us at info@mobilityconcierge.com.au with the product details and we will provide a formal quote with specifications, pricing, and support item codes.