Wheelchair Delivery and Shipping FAQ
Delivery times, shipping costs, and what to expect when your mobility equipment arrives.
How much does shipping cost?
Free shipping on all orders over $500. For orders under $500, flat-rate shipping is $14.95 Australia-wide.
How long does delivery take?
Metro areas: 3-7 business days. Regional areas: 5-10 business days. Remote locations: 7-14 business days. Times start from dispatch, not order placement.
Do you deliver to remote and regional areas?
Yes. We deliver Australia-wide, including remote communities, rural towns, and regional centres. Most mobility stores only serve metro areas.
Can I track my order?
Yes. You receive an email with a tracking number and link once your order is dispatched. Track your delivery in real-time through the carrier website.
What carrier do you use?
We use Australia Post, StarTrack, and specialist freight carriers depending on product size, weight, and destination. Larger items ship via StarTrack with signature on delivery.
Do I need to be home for delivery?
Wheelchairs and large items require a signature. If you are not home, the carrier will leave a card for redelivery or depot collection. Smaller items may be left in a safe place.
Can you deliver to a hospital or care facility?
Yes. Include the facility name, ward or room number, and a contact person in the shipping address.
What if my order has not arrived?
Check tracking first. If tracking shows delivered but you have not received it, check with neighbours and reception. Contact us within 48 hours and we will lodge an investigation with the carrier.
Do you offer express shipping?
Express shipping is available for smaller items. Contact us for expedited delivery on wheelchairs. Express costs vary by destination and weight.
Is the wheelchair delivered assembled?
Most manual wheelchairs arrive partially assembled. Typically the frame is assembled and you attach footrests and wheels (no tools required). Instructions are included.
Can I change my delivery address after ordering?
Yes, if the order has not been dispatched yet. Contact us as soon as possible via live chat or email.
Do you ship internationally?
Currently we only ship within Australia.